User Research Portfolio · 2025
User
Research
Dakotah Carter, MS
Psychologist · Researcher · Creative

Hi, I'm
Dakotah

I'm a researcher and creative strategist with an MS in Psychology and doctoral training in qualitative methods and behavioral science. I use human-centered research to understand how people engage with systems, products, and experiences — and translate those insights into clear, ethical, and impactful outcomes.

My approach blends rigorous qualitative inquiry with a designer's sensibility — I don't just find insights, I shape how they're communicated. I'm grounded in lived experience, equity-aware practice, and the belief that the best research tells a story that moves people to act.

Qualitative ResearchBehavioral ScienceHealth Equity Insight SynthesisResearch CommunicationMixed Methods

Qualitative Research

User Interviews & Inquiry

Insight Synthesis & Sensemaking

Research-Informed Strategy

Research Communication & Storytelling

Equity-Centered Research Practices

My Process

1

Framing the Question

Clarifying purpose, context, and constraints before touching data

2

Understanding Lived Experience

Observing people, place, culture, and systems in context

3

Insight & Synthesis

Identifying patterns, meaning, and opportunity in the data

4

Translation & Design

Turning insight into strategy, structure, or form

5

Reflection & Iteration

Evaluating impact and refining direction over time

Case Studies

Flourish
01 — Clinical Research
Breaking Barriers to Clinical Trial Participation
View Case Study
PIF Study
02 — Doctoral Research
Identity, NIL, & the Student-Athlete Experience
View Case Study
Sabor
03 — Community Research
Cultural Identity Through Place — Sabor Latin Grill
View Case Study
04 — Audience Research
Research-Informed Community Platform Design
View Case Study

Let's Connect

I'm interested in research-driven work that centers people, context, and ethical decision-making. If you're building systems, experiences, or spaces that require thoughtful inquiry — I'd love to talk.

/ Case Studies / Breaking Barriers to Clinical Trial Participation
01
Clinical Research · Behavioral Insights

Breaking Barriers to Clinical Trial Participation

Role
Patient Recruitment Associate & Qualitative Researcher
Organization
Flourish Research — Charlotte, NC
Methods
Observational Research · Behavioral Interviews · Communication Design · Community Outreach · Trust-Building Intervention
Community Outreach Presentation Clinical Research & the Black Community

The Problem

Flourish Research was struggling with low clinical trial enrollment among Black patients and community members. Standard outreach wasn't working — and the question wasn't just how to reach people, but why they weren't engaging in the first place.

Research Questions

What are the real barriers preventing community members from participating in clinical research? What would it take to build enough trust for someone to say yes?

What I Observed

Through direct community engagement and qualitative observation, I identified three distinct and compounding barriers:

  • Barrier 1 — Brand InvisibilityNobody knew who Flourish Research was. Without name recognition, there was no baseline trust to build on.
  • Barrier 2 — Historical Medical MistrustBlack patients carried deep, legitimate distrust of clinical research — rooted in a documented history of exploitation and harm. This wasn't irrational fear; it was informed caution passed down through community memory.
  • Barrier 3 — Placebo MisunderstandingMany participants didn't understand placebos and feared receiving no real treatment.

What I Built

Relationship before recruitment. I stopped leading with study information and started leading with conversation — meeting people where they were, listening first, and letting trust develop naturally.

Educational Leave-Behind — Black Research History Black Research History Facts

Community education materials. I developed an infographic contextualizing Black contributions to medical research — directly addressing the historical mistrust by honoring the legacy rather than dismissing it.

Community Outreach Materials — Flourish Brochures
Flourish brochure 1 Flourish brochure 2
Designed and distributed at community events · Charlotte, NC

Physical leave-behinds. I designed tangible brochures people could take home, share with family, and reference later.

Community Event — Lunch & Learn Lunch and Learn flyer

Event-based outreach. I organized Lunch & Learn events targeting adults 55+, partnering with West Blvd Neighborhood Coalition and Care Access to demystify clinical research in a community-first, low-pressure setting.

Key Finding

Trust is not a byproduct of good information — it is a prerequisite for information to land at all. Participants who felt heard and respected before receiving study details were significantly more likely to engage, ask questions, and ultimately enroll.

Outcomes

~20%
of engaged individuals opted into ongoing research communication
~10%
converted from first contact to active study enrollment
measurable improvement in referral quality and participant preparedness
/ Case Studies / Identity, NIL & the Student-Athlete Experience
02
Doctoral Research · Qualitative Design

Identity, NIL, & the Student-Athlete Experience

Role
Principal Investigator
Institution
Grand Canyon University — Doctoral Program in Psychology
Methods
Qualitative Study Design · Semi-Structured Interviews · Thematic Analysis · IRB Protocol · NVivo & ATLAS.ti
Status
IRB-Pending · 2025–Present
Live Site
Recruitment Landing Page PIF Study landing page

The Problem

Since the 2021 NCAA NIL ruling, Division I student-athletes can now profit from their name, image, and likeness for the first time. Very little qualitative research exists on how this affects athletes' identity, wellbeing, and performance — particularly at Power Four institutions navigating race, visibility, and commercial pressure simultaneously.

Research Questions

How do Division I student-athletes at Power Four institutions experience the NIL era? How does commercialization intersect with identity development, motivation, and cognitive demands? What structural and racial dynamics shape who benefits — and who doesn't?

Study Design

As PI, I designed a full-cycle qualitative study grounded in six theoretical domains — and built a complete research brand and recruitment infrastructure to support it.

Study Site — Why It Matters & Research Domains
PIF stats
Study rationale & key stats
Research domains
Research domain framework
01
NIL Commercialization

How athletes navigate brand deals, income, and public identity

02
Identity Development

Athletic vs. personal identity formation under commercial pressure

03
Psychological Experience

Mental health, stress, and motivational dynamics in the NIL era

04
Cognitive Demands

Managing academic, athletic, and commercial responsibilities simultaneously

05
Structural Race Dynamics

How race shapes NIL access, visibility, and opportunity distribution

06
Synthesis & Gap

Where existing literature falls short and what this study contributes

Navigating the IRB Constraint

One of the central design challenges was building recruitment infrastructure before IRB approval. I designed a compliant waitlist system with full transparency that no research data was being gathered yet.

Participant Pipeline — Waitlist & Screener
Waitlist
IRB-compliant waitlist page
Screener
Qualtrics eligibility screener

Why This Matters

Understanding the lived experience of athletes in the NIL era has implications beyond sport — it speaks to how institutions manage identity, labor, and equity when the rules change.

Methodology

The study uses semi-structured interviews as the primary data collection method. Data will be analyzed using thematic analysis in NVivo and ATLAS.ti, with a reflexive approach accounting for positionality and power dynamics throughout.

/ Case Studies / Cultural Identity Through Place
03
Community Research · Place-Based Design

Cultural Identity Through Place — Sabor Latin Grill

Role
Lead Researcher & Muralist
Client
Sabor Latin Grill — Multiple Charlotte Locations
Locations
NoDa · South Park · Indian Trail · Wesley Chapel · Kannapolis
Methods
Community Observation · Cultural Research · Place-Based Visual Strategy · Ethnographic Design
Official Collaboration Poster — x Dakotah Aiyanna Sabor x Dakotah Aiyanna poster

The Problem

Sabor Latin Grill was expanding across multiple Charlotte locations but lacked a consistent visual identity that honored Latin cultural heritage while remaining authentic to the distinct neighborhoods each restaurant occupied.

Research Approach

Before picking up a brush, I treated each location as a research site — studying the surrounding neighborhood, the demographics of the dining community, the cultural symbols and visual language meaningful to Latin identity, and the physical architecture and movement patterns of each space.

Each mural concept was developed from this research, not from aesthetic preference alone. The question wasn't "what looks good?" — it was "what is true to this place and these people?"

Illustration System

Before the murals, I developed a character and illustration vocabulary — figures rooted in Latin cultural identity that could anchor each location's visual language.

Character Studies — Cultural Illustration Vocabulary
Portrait illustration Accordion player Pepper lady portrait
Digital illustration studies · Dakotah Aiyanna

Location-Specific Murals

The same visual system, customized for each neighborhood. Shared iconography anchors brand recognition, while the location nameplate and surrounding cultural details shift with each community.

NoDa — Viva la NoDa NoDa mural
NoDa location · Charlotte arts district
South Park South Park mural
South Park location
Indian Trail mural Kannapolis mural
Indian Trail (left) · Kannapolis (right)

Key Insights

Place identity is layered. Each Charlotte neighborhood had its own cultural texture. A single mural couldn't honor all three without location-specific research.

Cultural symbols carry weight. The murals became a signal to the community that the space was made for them.

Brand System

Alongside the murals, I developed a standalone brand illustration using the same visual vocabulary distilled into a compact, iconic form.

Brand IllustrationSabor brand illustration
Installed — NoDa LocationInstalled mural

Outcome

The completed murals established a strong, culturally grounded visual identity across all Charlotte locations — reinforcing authenticity while giving each space a distinct sense of place. The artwork became a focal point within each restaurant, deepening community connection and supporting brand recognition through cultural resonance rather than corporate repetition.

/ Case Studies / Research-Informed Community Platform Design
04
Audience Research · Content Strategy

Research-Informed Community Platform Design

Role
Lead Researcher & Strategist
Client
Anonymous (by request)
Methods
Problem Framing · Audience Research · Lived Experience Mapping · Content Strategy · Platform Design

The Problem

Psychology and neuroscience students and early-career researchers face significant structural barriers to accessing research opportunities. Existing resources are fragmented, overly academic in tone, and largely disconnected from the lived experiences of students from underrepresented backgrounds.

Research Approach

I began by mapping the problem space through audience research and lived experience analysis — examining the specific needs of students, early-career researchers, and community members navigating academic research environments.

From this research foundation, I developed the platform's mission, values, and scope — ensuring every structural and content decision was grounded in observed audience need rather than assumption.

Key Insights

Access is not just informational — it's relational. Students weren't just missing information; they were missing mentorship, community, and models that looked like them.

Tone creates trust. Academic register actively excludes the audience this platform was trying to serve.

Outcome

The platform clarified mission, values, and audience positioning while establishing a research-informed framework for mentorship, education, and community engagement.